Mar 20th 2018

Job Vacancy: Helston Museum – Customer Service Apprentice

Helston Museum is offering an exciting opportunity to join a friendly and dedicated team as a Customer Service Apprentice. Helston Museum is a fun place to work where something different happens each day.

Closing Date – 12th April

Working with a small staff team (Director and Assistant Museum Curator) and over 80 volunteers you will carry out a broad range of roles with a focus on customer service and retail.


  • Weekly wage: £234.90
  • Working week: 30 hours per week (1 Saturday in 4)
  • Apprenticeship duration: 15 months
  • Training Provider: Cornwall College
  • Apprenticeship standard: Customer Service Practitioner


Daily duties will involve:

  • Greeting visitors at the museum reception/shop
  • Assisting with the daily presentation of the museum including signage, shop, tourist information point, pop-up cafe and galleries
  • Assisting with ordering shop stock, dealing with suppliers and stocktaking
  • Merchandising and display of the museum shop
  • Managing bookings for events and memory boxes
  • Collecting visitor surveys and inputting data online
  • Administrative tasks such as photocopying, answering the phone, dealing with enquiries
  • Assisting with museum events
  • Undertaking any other work as requested by the team


Desired Skills:

  • Proficient with Microsoft Office
  • Able to multi-task
  • Able to get on with all types of people
  • Willingness to learn


Desired Qualifications

  • GCSE Maths and English at Grade C or 4 (or equivalent) are desirable but not essential.
  • Experience of working in a customer service role would be advantageous.




This apprenticeship is supported by Cultivator with funding from the European Social Fund, Arts Council England and Cornwall Council.


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