Oct 9th 2019

Penlee House Retail Manager and Retail Assistant

Penlee House, Penzance


32 hours per week
12-month fixed term with possibility of extension

HOURS: 32 hours per week to include alternate Saturdays on a rotational basis (plus additional hours as required)

SALARY GRADE: SCP 8 £19,945 per annum pro rata

10 hours per week
12-month fixed term with possibility of extension

HOURS: 10 hours per week. Fridays 12.30 – 5.30pm and Saturdays 12.30 – 5.30pm

SALARY GRADE: SCP 3 – £9.36 per hour


Penlee House is a much-loved Gallery & Museum in Penzance, owned and operated by Penzance Council. We are looking to recruit a Retail Manager to run a profitable retail operation and a Retail Assistant to provide excellent customer service on the admissions desk within the reception area of Penlee House Gallery & Museum.

The Retail Manager will be responsible for making the shop financially successful through understanding our audience and maximising profit. You will ensure the shop looks appealing and work towards making it a destination in its own right. You will select quality, relevant products and have an excellent grasp of stock control. You will get to know and understand our customer profile, making visitors feel welcome and ensure that they have a brilliant experience. You will also take responsibility for the supervision of two part-time Retail Assistants and your attention to detail will ensure that high standards are maintained at all times.

The Retail Assistant will be responsible for making sure that Penlee House visitors have an enjoyable visit by offering a friendly welcome, selling admissions tickets and answering enquiries. You will make sure that shop stock is well-presented and you will help to meet sales targets within the shop. You will be expected to work 10 hours each week, working every Friday afternoon from 12.30pm until 5.30pm and every Saturday afternoon, from 12.30pm until 5.30pm. These start and finish times may be adjusted slightly to reflect our winter opening times, which will be discussed with your line manager. There will be opportunities to work additional hours to cover holiday for the other Retail Assistant and Retail Manager.

Both posts are being advertised as a 12-month fixed-term post, with the possibility of extension/a permanent role at the end of the 12-month period.

For an application pack, please contact:
Penzance Council on 01736 363405; Email: info@penzance-tc.gov.uk
Or download an application pack from our Vacancies page at: www.penzancetowncouncil.co.uk
For an informal discussion about the role please contact 01736 363625

The closing date for receipt of all applications is noon on Wednesday 23 October 2019.

Interviews for the Retail Manager role will be held on the morning of Monday 28 October; for the Retail Assistant role they will be held on the morning of Tuesday 5 November.

Penzance Council is an Equal Opportunities Employer

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