Job Vacancy: Countryside Visitor Operations Manager – National Trust

We have an opportunity for a hands-on Countryside Visitor Operations Manager to manage our busy coastal car parks and visitor related commercial enterprises to ensure every visitor gets an excellent welcome, a memorable experience and important income streams such as membership recruitment, catering and retail are further developed at the property. You’ll be working five days a week, including regular weekend days.

Due to the nature of this role a driving licence is required.

What it’s like to work here

The Lizard & Penrose is principally a countryside property featuring dramatic coastline, woodlands and farmland, busy and beautiful beaches, unique wildlife and a range of buildings from cliff top cottages to historic mansions.

A dedicated team of staff and volunteers look after the special places in our care. With 1800 hectares of land including National Nature reserves and Sites of Special Scientific Interest surrounding car parks that welcome hundreds of thousands of visitors, we’re a busy place to work, with lots going on and lots of challenges.

The Lizard and Penrose team holds a strong emphasis on partnership working. With the help of a dedicated team of volunteers, we work together with other organisations, local communities and farm tenants to help look after the special places in our care. We are committed to the Trust’s vision of of restoring a healthy, beautiful natural environment and inspiring people with great experiences so that we grow ever more support for our conservation work.

For more information about our property please visit

What you’ll be doing

You’ll be responsible for managing an inclusive visitor welcome at our three existing coastal car parks, recruiting and managing a team of seasonal and permanent staff, motivating them to recruit new members to the Trust, to increase our income through car park fees, retail sales and a new catering business. Through a part time member of staff, you’ll oversee the property’s website and social media presence, information and signage, ensuring good presentation, tone of voice and brand guidelines are adhered to. You’ll lead the property team for customer service.

This is a hands on job, our car parks can be exceptionally busy in the summer months and increasingly so through the year, requiring strong operational management skills, prioritisation and attention to detail. You’ll be out on site with the teams regularly, working closely with the Ranger team, other members of staff and volunteers. You’ll build strong links with partner businesses, other stakeholders and the local community.

In 2019 we’ll be managing our first in house catering business at the property and there will be opportunities for business growth through new opportunities in membership, retail and catering across the portfolio.

As part of the property heads of department team you’ll contribute to the property business plan and strategic aims of the Trust.

Apply here

Closing date: 20 January

Job Vacancy: Property Manager – Pendennis Castle

Title: Property Manager – Pendennis Castle

Location: Pendennis Castle, Falmouth, Cornwall, TR11 4LP

Salary: Up to £32,000 depending on experience

Job type: Permanent

Closing date: 20/01/2019 23:59:59

Would you like to use your passion for team leadership and delivering exceptionally high quality visitor experiences to become a key part of the English Heritage story? If so, then Property Manager at Pendennis Castle could be the role in which you really make a difference.

This is an exciting time to be joining English Heritage in Cornwall. In the last two years we have invested substantially in Pendennis Castle, launching innovative new interpretation delivered through volunteer ‘story-telling’, developing a beautiful hospitality suite and creating a welcoming new tearoom. In addition, Pendennis Castle is a major events site, staging popular events such as jousts throughout the main season.

Reporting to the Head of Historic Properties for Cornwall and Devon, you will have direct management and stewardship for both Pendennis and St. Mawes. We will look to you to inspire our fantastic team of staff and volunteers to deliver the very highest standard of customer service and experience for our visitors.

As well as ensuring that a keen commercial focus is maintained you will also work in partnership with colleagues across different departments to deliver high standards of presentation and maintenance whilst ensuring that all activities are in line with the English Heritage brand.

We are looking for someone who is a proven leader, able to manage and inspire a diverse team and who can embody the English Heritage behaviours of Collaboration, Innovation and Empowerment in everything we do. You’ll be great at prioritising and planning and be keen to develop our stakeholder relationships in the local area.

If you can bring those skills as well as proven experience in achieving income targets through a number of revenue streams whilst controlling costs to achieve a budget this could well be the role for you.

English Heritage cares for over 400 historic monuments, buildings and places across the UK. We champion historic places, helping people to understand, care for and enjoy them, now and for future generations.

We’d love you to join us and play your very own part in our vision to become a thriving and well-loved charity.

English Heritage offers a competitive salary, a generous pension scheme, 25 days holiday (plus bank holidays) and other financial and non-financial lifestyle benefits.

Click here to apply

Assessments are expected to take place on 1st February with second interviews on 7th February.

Weekly Tech Review – Week 6 Sketchfab – viewing 3D scans



Following on from last week’s review of publishing 3D models on Sketchfab, we are reviewing the user-experience of Sketchfab. Sketchfab is a platform where you can publish, share and discover 3D content. There are over 1.5 million scenes with a community of over 1 million creators you can follow, making Sketchfab the largest platform for immersive and interactive 3D content. As with most of our reviews, this is a free platform, where there is no cost to upload or access content.

What you need:

  • An internet connection
  • A computer or smartphone
  • The Sketchfab website or app (available for iOS and Android)


The Sketchfab website is incredibly easy to use and navigate. For the purposes of this review, we visited the profile of the British Museum, who have made a concerted effort to publish 3D models online, and have uploaded 220 to date. Following on from this we explored the models that were tagged as ‘Cornwall’ and then filtered for ‘Cultural Heritage and Museums’. We particularly enjoyed the 3D models created by Tom Goskar.


  • Detailed information has been provided next to the models. We selected the Queen piece from the Lewis Chess set – this showed information relating to the date of production, height, material, as well as meta-data about the person who took the 3D scan and what equipment was used.

  • There is the facility for multiple annotations when a model contains more than one object.

  • You can download the model for free, though if you wished to charge, there is the facility. This is dependent upon copyright restrictions – so if you don’t want people to download something, you don’t have to offer it.
  • You can add this model to your own collection, embed it on a website, like it, and share it on social media.
  • You can see how many people have viewed and liked the model, allowing museums to gauge the popularity of objects.
  • There is the facility to set different licenses for the download, for instance, the Queen is Creative Common Attribution-NonCommercial-ShareAlike. The Creative Commons system of licensing is very straightforward, and you can easily work it out here.
  • People can comment on each model, allowing for extra information, feedback, and discussion amongst users.
  • You can tag each model with generic terms, making it easy for people to find your model while browsing.
  • Link to the museum’s website


  • We were keen to try out the VR facility on the Sketchfab app with our trusty Google Cardboards, however, we noticed that all of the museum/heritage models that we looked at were not optimised for VR. This is not a criticism of Sketchfab per se, but more of a missed opportunity on behalf of museums. We did find some ‘VR ready’ models and found the experience to be absolutely brilliant, with the ability to move around the object (something that we noticed was noticeably lacking in Google Arts and Culture and Google Expeditions.
  • Viewing objects in VR version works perfectly for iOS devices. However, using an Android device takes a long time for the object to load in VR and, additionally, the user must install the Google VR Services app beforehand, in order to be able to view objects on Google cardboard (or any VR device).

General feedback:

We love Sketchfab! It presents a brilliant opportunity to freely share and disseminate 3D digital content and become a member of this burgeoning online community. We particularly like the idea of being able to comment on models and feel that this would be a useful tool in the co-curation of museum objects, enhancing digital engagement and participation.

We noticed that most of the models that have been tagged as ‘Cornwall’ are archaeological or architectural, so there is a need for museum object to comprehensively display Cornish heritage.


  • Price – 5/5
  • Ease of use- 5/5
  • Education – 5/5
  • Fun – 4.5/5

Overall score: 19.5

Jenny Lee and Yiota Liopetriti

Why Culture Matters to Cornwall: a joint statement on the value of culture in Cornwall from Cornwall Museums Partnership and the Wolfson Foundation

As Truro’s bid for EU Capital of Culture fuels debate around the value of culture to Cornwall and its economy, two organisations have come together to explain why investing further in culture is intrinsically important for Cornwall’s prosperity and wellbeing:


“Culture and the creative industries are highly significant to Cornwall. Our unrivalled cultural assets include over 200 festivals, over 70 museums, world class theatre, and leading contemporary art galleries.


Not only are culture and the creative industries central to Cornwall’s identity, they are also of great economic importance as a growing employment sector, generating some £2.73bn for the Cornish economy. The value of cultural tourism to Cornwall has been estimated at more than £180m.


Cornwall is recognised across the UK and internationally as a rural region with creativity at its heart. The power of culture helps us stand out internationally, it strengthens the Cornish brand and represents Cornwall and the UK throughout the world.


Our museums’ collections are integral to understanding Cornwall’s distinctive cultural heritage. The opportunities they provide for creative activities not only invoke a strong sense of place, but also promote shared experiences, strengthen the cultural bonds between people and improve our quality of life every day. Research has shown that 4 of the top 6 activities most conducive to human happiness and wellbeing are arts related (LSE, 2015) and 77% of adults take part in the arts at least once a year. (DCMS, December 2014)


It is the combination of the vibrant cultural offer and outstanding natural environment that gives Cornwall a unique creative edge and an international profile. Data from the Office for National Statistics recently revealed Cornwall as the place in England where people feel most content and satisfied with their lives; our cultural richness and strong sense of place contribute to this important wellbeing indicator.”


Recognising the significance and wealth of culture within Cornwall, the Wolfson Foundation has invested almost £1m in Cornish cultural and heritage projects since 2011. Chief Executive Paul Ramsbottom commented: “The Wolfson Foundation is a national charity perhaps best known for funding in the fields of science and health, and indeed our recent funding in Cornwall includes major support for the county’s palliative care. But we also recognise the vital importance of culture and so are delighted to have recently awarded funding of nearly £1 million across a range of museums and cultural centres in Cornwall: from Cotehele to Porthcurno, from Eden to Newyln Art Gallery and from Tate St Ives to the Royal Museum Cornwall. Heritage and culture have intrinsic importance, but are also crucially important to the economy of Cornwall – and to Cornish society’s identity and cohesion.”


CEO of Cornwall Museums Partnership, Emmie Kell, added: “Investment in culture brings significant social and economic benefits to Cornwall. Our distinctive heritage is one of our most under used assets which we believe has huge potential to support the increased prosperity and wellbeing of everyone in Cornwall. We are hugely grateful to the Wolfson Foundation for their continued investment in Cornwall’s museums and we urge local policy and decision makers to recognise the role of culture in creating a bright future for Cornwall.”